Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Zappononpa Media ("Company," "we," "our," or "us") regarding your use of our website at zappononpa.media (the "Website") and our public speaking training services (the "Services").

By accessing or using our Website or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Website or Services.

2. About Our Services

Zappononpa Media provides public speaking training, communication coaching, and related professional development services throughout Canada. Our services include but are not limited to:

• Individual coaching sessions
• Group workshops and seminars
• Corporate training programs
• Online courses and resources
• Speaking assessments and feedback
• Educational content and materials

3. Eligibility and Registration

3.1 Age Requirements

You must be at least 18 years old to use our Services independently. Minors may participate in our programs with proper parental or guardian consent and supervision.

3.2 Account Registration

To access certain features of our Services, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.3 Business Use

If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. Service Terms and Conditions

4.1 Service Availability

We strive to provide consistent and reliable services, but we do not guarantee uninterrupted access to our Website or Services. We may modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice.

4.2 Scheduling and Cancellations

For individual coaching and group sessions:

• Sessions must be scheduled in advance through our booking system
• Cancellations must be made at least 24 hours in advance for individual sessions
• Late cancellations or no-shows may result in forfeiture of the session
• We reserve the right to reschedule sessions due to unforeseen circumstances
• Make-up sessions will be provided for cancellations by our instructors

4.3 Participation Requirements

Participants in our programs agree to:

• Arrive on time and prepared for sessions
• Participate actively and respectfully
• Follow safety guidelines and instructions
• Respect the confidentiality of other participants
• Use feedback constructively and professionally

5. Payment Terms

5.1 Pricing and Fees

Current pricing for our Services is available on our Website or by contacting us directly. Prices are subject to change with reasonable notice. All prices are in Canadian dollars unless otherwise specified.

5.2 Payment Processing

• Payment is required at the time of booking unless other arrangements are made
• We accept major credit cards and electronic bank transfers
• Payments are processed through secure third-party payment processors
• You are responsible for any applicable taxes

5.3 Refund Policy

Our refund policy varies by service type:

• Individual Coaching: Full refund if cancelled 48 hours in advance
• Group Workshops: Full refund if cancelled 7 days in advance; 50% refund if cancelled 3-7 days in advance
• Corporate Training: Refund terms specified in individual contracts
• Online Courses: Refund available within 14 days of purchase if less than 25% completed

5.4 Late Payments

For corporate clients with payment terms, late payments may incur interest charges and may result in suspension of services until payment is received.

6. Intellectual Property

6.1 Our Content

All content on our Website and in our Services, including text, graphics, logos, images, videos, audio recordings, and software, is the property of Zappononpa Media or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website and Services for their intended purpose. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify, create derivative works, or reverse engineer our Services
• Use our content for commercial purposes without authorization
• Remove or alter copyright notices or other proprietary markings

6.3 User-Generated Content

If you submit content to us (such as feedback, testimonials, or assignments), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content for business purposes, including marketing and testimonials (with your consent).

7. User Conduct

You agree not to use our Website or Services to:

• Violate any applicable laws or regulations
• Harass, threaten, or intimidate other users or staff
• Upload or transmit malicious software or harmful content
• Interfere with the operation of our Website or Services
• Impersonate others or provide false information
• Engage in unauthorized commercial activities
• Violate the privacy or rights of others
• Share login credentials or access accounts belonging to others

8. Privacy and Confidentiality

8.1 Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

8.2 Confidentiality

We maintain confidentiality regarding your participation in our programs and will not disclose personal information about your progress or performance without your consent, except as required by law.

8.3 Recording and Documentation

We may record training sessions for quality assurance and improvement purposes. Recordings are kept confidential and used only for legitimate business purposes. You will be notified before any recording begins.

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimers

Our Services are provided "as is" and "as available." We make no warranties, express or implied, regarding:

• The effectiveness of our training programs
• Specific outcomes or results
• Uninterrupted or error-free service
• Compatibility with your specific needs or goals

9.2 Results and Outcomes

While we strive to provide high-quality training, individual results may vary. Success in public speaking depends on many factors including individual effort, practice, and circumstances beyond our control.

9.3 Limitation of Liability

To the maximum extent permitted by law, Zappononpa Media shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for our Services
• Damages resulting from third-party actions or technical failures

10. Indemnification

You agree to defend, indemnify, and hold harmless Zappononpa Media, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our Website or Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or share

11. Termination

11.1 Termination by You

You may terminate your account or discontinue using our Services at any time by contacting us. Termination does not automatically entitle you to a refund.

11.2 Termination by Us

We may terminate or suspend your access to our Services immediately if you:

• Violate these Terms
• Engage in disruptive or inappropriate behavior
• Fail to pay for Services when required
• Provide false or misleading information

11.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately, but provisions regarding payment, intellectual property, and limitation of liability survive.

12. Dispute Resolution

12.1 Informal Resolution

Before pursuing formal dispute resolution, we encourage you to contact us to discuss any concerns. Many issues can be resolved through direct communication.

12.2 Mediation

If informal resolution is unsuccessful, disputes may be submitted to mediation through a mutually agreed-upon mediator in British Columbia, Canada.

12.3 Governing Law

These Terms are governed by the laws of British Columbia, Canada, and applicable federal Canadian laws. Any legal proceedings shall be conducted in the courts of British Columbia.

13. Changes to Terms

We may update these Terms from time to time to reflect changes in our Services or applicable laws. When we make material changes, we will:

• Post the updated Terms on our Website
• Update the "Last Updated" date
• Notify you by email or prominent notice (for significant changes)
• Provide a reasonable period before changes take effect

Your continued use of our Services after changes take effect constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions shall be replaced with valid provisions that most closely reflect the original intent.

15. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Zappononpa Media regarding your use of our Services.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

We will respond to your inquiry promptly and work to address any concerns you may have.